HOW
TO BOOK
1) Availability Enquiry
When enquiring about
availability please supply the following details by email, phone, fax,
or post:
Name of accommodation; your name and contact details; number in party;
arrival and departure dates.
We shall reply as
soon as possible with availability and prices.
Email: info@edinburghself-catering.co.uk
Telephone/Fax:
+44 (0)131 553 6641
Post:
Edinburgh Self-Catering, 161/18 Easter Road, Edinburgh EH7 5QB, Scotland,
UK
Please note that our
advertised prices may change from time to time.
Our prices are not subject to VAT (Value Added Tax ) - there
are
no
taxes
or
extras
to
pay.
2a) Confirmation
Dates are not reserved until you confirm you wish to book, so please confirm
that you wish to book as soon as possible by email, phone, fax,
or post.
2b) Provisional Reservation
If specifically
requested, dates can be provisionally reserved for an agreed length of time.
Generally, the further away the dates are the longer you can have to decide.
3) Booking Form
To complete the booking please fax
or post us a signed booking
form. (Our Booking Form is an Acrobat PDF file. If you need Acrobat
Reader click here ).
If
you cannot print a Booking Form we
can post or fax it to you, or we can take your details
over the phone.
Do not email details that include credit
card numbers as this method is not secure. However an attachment
of a scanned Booking Form to an email is safe enough.
Please read the Conditions of Hire before
signing the booking form.
4)
Deposit & Balance
Payments
If booking more than 1 month prior to arrival - a deposit
of 30% of the total price is payable on booking, with the balance of 70%
due 1 month before arrival. If a credit/debit card has been used to pay
the deposit then the same card will be used for the balance due unless
we are
instructed
otherwise.
(Failure to
pay the balance by the due date may be treated as cancellation and the
property
may be
re-let.)
If booking
less than 1 month prior to arrival - full payment will be required
on booking.
5) Methods of
Payment
Payments can
be made by UK cheque or Eurocheque (in
Pounds Sterling) made payable to "Edinburgh Self-Catering".
Or with these credit
and debit
cards: Visa, Mastercard, JCB, Visa
Delta, Visa Electron, or Maestro (Switch).
6) Booking Confirmation
As soon as possible we send confirmation of your booking by post (or fax
or email if time is limited), quoting a booking reference number and
the main details of your booking.
7) Cancellation
In the event of cancellation, or failure to pay the balance, every effort
will be made to re-let, but if a substitute cannot be found, the
following
charges
for each
week
booked
may apply: notice of cancellation prior
to arrival date:
- 60 days or more:
no charge (deposit refunded)
- 30-59 days: 30% charge
(deposit retained)
- Less than 30 days:
full rental price charged
8)
Directions & Keys
Directions to the property will be sent to you after we have received
the balance payment. They
will include
directions from the
train stations and the airport as well as by road. They are
usually sent by post but, if time is limited, we can fax or email them.
With most bookings
we will also be able to send a set of keys to you in advance.
If you prefer to be met on arrival at the property we will arrange
that instead.
9)
Arrival & Departure
Apartments will
be available for occupancy from 3pm on the date of arrival and should
be vacated before
10am on the date of departure. Any variation to these times must be agreed
with Edinburgh Self-Catering before booking is completed. Changes of arrival
or departure dates can only be considered subject to availability
and therefore may have to be treated as cancellation and re-booking.
Booking
Form
(PDF file,
if you need Acrobat Reader click here,
link to Adobe site opens in new window)
Conditions
of Hire
(Please
read before booking.)
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